you are a physician who has just finished your long day at work and are finally able to go home at an appropriate time for the first time in weeks. you have already promised to meet your family for dinner. you suddenly receive a phone call from mrs. johnson, an 87-year-old patient in a nursing home who has been a patient of yours for 20 years. she’s in need of medical attention, but refuses to see another doctor. how would you approach this situation?